1. Our commitment to your privacy
1.3.1 we provide Personal Information to them to assist us in our business;
1.3.2 the Privacy Act 1988 (Cth) otherwise binds them.
1.5 To the extent that the General Data Protection Regulation 2016/679 of the European Union applies to you or us, we will comply with our obligations under the Regulation.
1.6 Our business activities and functions include:
1.6.1 Provision of academic testing services to schools;
1.6.2 Advising academic providers in relation to testing results;
1.6.3 Tracking student progress;
1.6.4 Generating reports; and
1.6.5 Consulting in relation to academic performance.
2. What is Personal Information?
2.1 “Personal Information” and “Sensitive Information” are both defined in the Privacy Act 1998 (Cth).
2.2 “Personal Information” means information or an opinion about an identifiable individual, regardless of:
2.2.1 whether that information or opinion is true or not; and
2.2.2 whether that information or opinion is recorded in material form.
2.3 “Sensitive Information” means information about or an opinion by an individual that may be prejudicial. This includes:
2.3.1 racial or ethnic origin;
2.3.2 political opinions;
2.3.3 membership of a political association;
2.3.4 religious beliefs or affiliations;
2.3.5 philosophical beliefs;
2.3.6 membership of a professional or trade association;
2.3.7 membership of a trade union;
2.3.8 sexual preferences or practices; or
2.3.9 criminal record;
2.3.10 health information about an individual;
2.3.11 genetic information about an individual that is not otherwise health information;
2.3.12 biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
2.3.13 biometric templates.
3. What Personal Information do we Collect and Hold?
3.1 We may collect and hold the following types of Personal Information:
3.1.1 The name, date of birth, gender and information relating to your relationship with other individuals (e.g. next of kin records, emergency contact, parents, siblings, guardians or other contact person) for participants of our academic testing services;
3.1.2 address, phone number, fax number, email address and other addresses/contact details/identifiers used in electronic communications;
3.1.3 voicemails that are left on our telephone system;
3.1.4 information submitted through our website;
3.1.6 records of payment used on our website or to purchase our products and services;
3.1.7 information supplied to us via surveys, tests, and data collection supplied via websites;
3.1.8 information about enquiries made to us, our suppliers or business associates;
3.1.9 information provided when you raise a support enquiry or when we are working with you to resolve a technical or administrative query; and
3.1.10 the content of letters and emails you send to us.
3.2 We will only collect Sensitive Information where:
3.2.1 you have voluntarily provided the Sensitive Information to us and have consented for us to hold that Sensitive Information; and
3.2.2 it is collected for the purposes of providing academic testing services.
4. How do we Collect and Hold Personal Information?
4.1 We collect Personal Information in a number of ways, including:
4.1.1 through our website;
4.1.2 through communications with you, including letters, emails, telephone calls, surveys;
4.1.3 through communication with third-parties engaged in delivering assessment services;
4.1.4 through the provision of academic testing services;
4.1.5 in the course of providing our products and services to you, including providing support through our support service;
4.1.6 in the course of our business functions and activities;
4.1.7 through your school or a school for which you are sitting an assessment in.
4.2 We hold Personal Information:
4.2.1 in our hard copy files;
4.2.2 in the systems that we use in connection with our business, some of which may be owned and operated by our suppliers;
4.2.3 in any database associated with our websites and back-office systems.
4.2.4 You may request for your data to be deleted or de-identified at any time by contacting Privacy@janison.com; however, by
4.2.5 making such a request, some services may become unavailable to you.
4.3 If we receive unsolicited Personal Information in the course of our business, we will deal with any unsolicited Personal Information in accordance with the Privacy Act 1988 (Cth).
5. The Purposes for which we use Personal Information
5.1 We collect, hold, use and disclose Personal Information for the following purposes:
5.1.1 delivering assessment and assessment outcomes in line with any service agreements;
5.1.2 providing statistical analysis related to the delivery of an assessment and its outcome;
5.1.3 to provide, update, maintain and protect our Services, Websites and business, including to prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at an Authorised User’s request;
5.1.4 to communicate with you by responding to your requests, comments and questions;
5.1.5 to allow our technical support personnel to provide you with the assistance that you need;
5.1.6 to develop and provide additional features and improvements to our service and website functionality;
5.1.7 to send emails and other communications to you. These communications include service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our services, our services offerings, and important services-related notices, such as security and fraud notices. These communications are considered part of the services and you may not opt out of them;
5.1.8 for billing, account management and other administrative matters
5.1.9 to investigate and help prevent security issues and abuse;
5.1.10 for marketing and to offer information to you of the services that we believe may interest you. You may choose to opt out of receiving marketing materials at any time;
5.1.11 improving the quality or user experience of our website and our products and services;
5.1.12 training and quality assurance purposes; and
5.1.13 complying with the law, including privacy legislation.
6. Disclosure of the Personal Information Interstate and/or Overseas
6.1 All Personal Information we collect from you are stored primarily in Australia. However, we may send Personal Information outside of Australia where:
6.1.1 we have a supplier assisting us with our business activities and functions. In such circumstances, we will ensure that your Personal Information is handled in accordance with the Australian Privacy Laws; or
6.1.2 temporarily, and only where a system is not immediately available in Australia, where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are not in Australia.
7. Cookies, Metadata and Site Data Activity
7.1 A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser.
7.2 Cookies are used when you visit our website. We use the information collected by cookies to identify your web browser so that we can provide you with a better user experience the next time you use our website.
7.3 We use analytic software as a service to analyse your use of our website. That service places cookies on your computer in order to perform its functions.
7.5 You may also delete cookies that have been stored onto your computer using the functions in your browser.
8. Links to other websites and applications
8.1 Our website may include links to other websites, applications and tools that are not owned or operated by us. We are not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, sponsor, condone or represent the companies or content that is contained in any linked website, and reserve the right to terminate any link or linking program at any time.
9. How to access and seek correction of your Personal Information or complain
9.1 You may request access to, correct, or make other requests in relations to your Personal Information by contacting us at Privacy@janison.com; if
9.1.1 you want to find out what Personal Information we hold on you
9.1.2 you believe any of your Personal Information that is held by
9.1.3 us is inaccurate, out of date, incomplete, irrelevant or misleading; or
9.1.4 you believe it is no longer necessary for us to hold that piece of Personal Information.
9.2 You will not be charged for making a request under Clause 9.1.
9.3 If you wish to complain about a breach of any Australian Laws that binds us, or under this Policy, you should contact us at the following email address Privacy@janison.com.
9.4 We will use our best efforts to respond to any complaint within a reasonable time. We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint, you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/.
Academic Assessment Services Pty Limited
ABN 93 050 021 620