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Privacy Policy

Privacy Policy

Online Testing at Home


Privacy Policy

Online Testing at School


1. Our commitment to your privacy

1.1  Academic Assessment Services Pty Limited ABN 93 050 021 620 (AAS, We, Us Our) is a wholly owned subsidiary of Janison Education Group (Janison). We are committed to the protection and respect of your privacy. This Privacy Policy sets out how we collect, hold, use, manage and disclose your Personal Information.

1.2   We may update this Privacy Policy from time to time, at our discretion, and to ensure compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Australia’s Privacy Laws). The latest version will be available on our website:

1.3  This Privacy Policy binds our trading entities, related and affiliated companies where:

1.3.1  we provide Personal Information to them to assist us in our business;

1.3.2  the Privacy Act 1988 (Cth) otherwise binds them.

1.4   In the event of any conflict between this Policy and the Janison Privacy Policy.  This Policy will prevail.  The Janison Privacy Policy can be found at

1.5  To the extent that the General Data Protection Regulation 2016/679 of the European Union applies to you or us, we will comply with our obligations under the Regulation.

1.6  Our business activities and functions include:

1.6.1  Provision of academic testing services to schools;

1.6.2  Advising academic providers in relation to testing results;

1.6.3  Tracking student progress;

1.6.4  Generating reports; and

1.6.5  Consulting in relation to academic performance.

1.7  This Privacy Policy relates to how we collect, hold, use, manage and disclose Personal Information that is held in the name of AAS. When we provide a service to you, our systems are used to hold and process Personal Information, and our merchant service providers (such as Visa and MasterCard) will also hold and process your Personal Information. Personal Information held by a merchant service provider will be subject to their privacy policies, in accordance with applicable privacy laws.

2. What is Personal Information?

2.1  “Personal Information” and “Sensitive Information” are both defined in the Privacy Act 1998 (Cth).

2.2   “Personal Information” means information or an opinion about an identifiable individual, regardless of:

2.2.1  whether that information or opinion is true or not; and

2.2.2  whether that information or opinion is recorded in material form.

2.3   “Sensitive Information” means information about or an opinion by an individual that may be prejudicial. This includes:

2.3.1  racial or ethnic origin;

2.3.2  political opinions;

2.3.3  membership of a political association;

2.3.4  religious beliefs or affiliations;

2.3.5  philosophical beliefs;

2.3.6  membership of a professional or trade association;

2.3.7  membership of a trade union;

2.3.8  sexual preferences or practices; or

2.3.9  criminal record;

2.3.10  health information about an individual;

2.3.11  genetic information about an individual that is not otherwise health information;

2.3.12  biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or

2.3.13  biometric templates.

3. What Personal Information do we Collect and Hold?

3.1   We may collect and hold the following types of Personal Information:

3.1.1  The name, date of birth, gender and information relating to your relationship with other individuals (e.g. next of kin records, emergency contact, parents, siblings, guardians or other contact person) for participants of our academic testing services;

3.1.2  address, phone number, fax number, email address and other addresses/contact details/identifiers used in electronic communications;

3.1.3  voicemails that are left on our telephone system;

3.1.4  information submitted through our website;

3.1.5  data referred to under the heading Cookies, Metadata and Site Data Activity in this Privacy Policy;

3.1.6  records of payment used on our website or to purchase our products and services;

3.1.7  information supplied to us via surveys, tests, and data collection supplied via websites;

3.1.8  information about enquiries made to us, our suppliers or business associates;

3.1.9  information provided when you raise a support enquiry or when we are working with you to resolve a technical or administrative query; and

3.1.10  the content of letters and emails you send to us.

3.2   We will only collect Sensitive Information where:

3.2.1  you have voluntarily provided the Sensitive Information to us and have consented for us to hold that Sensitive Information; and

3.2.2  it is collected for the purposes of providing academic testing services.

4. How do we Collect and Hold Personal Information?

4.1  We collect Personal Information in a number of ways, including:

4.1.1  through our website;

4.1.2  through communications with you, including letters, emails, telephone calls, surveys;

4.1.3  through communication with third-parties engaged in delivering assessment services;

4.1.4  through the provision of academic testing services;

4.1.5  in the course of providing our products and services to you, including providing support through our support service;

4.1.6  in the course of our business functions and activities;

4.1.7  through your school or a school for which you are sitting an assessment in.

4.2   We hold Personal Information:

4.2.1  in our hard copy files;

4.2.2  in the systems that we use in connection with our business, some of which may be owned and operated by our suppliers;

4.2.3  in any database associated with our websites and back-office systems.

4.2.4  You may request for your data to be deleted or de-identified at any time by contacting; however, by

4.2.5  making such a request, some services may become unavailable to you.

4.3   If we receive unsolicited Personal Information in the course of our business, we will deal with any unsolicited Personal Information in accordance with the Privacy Act 1988 (Cth).

5. The Purposes for which we use Personal Information

5.1  We collect, hold, use and disclose Personal Information for the following purposes:

5.1.1  delivering assessment and assessment outcomes in line with any service agreements;

5.1.2  providing statistical analysis related to the delivery of an assessment and its outcome;

5.1.3  to provide, update, maintain and protect our Services, Websites and business, including to prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at an Authorised User’s request;

5.1.4  to communicate with you by responding to your requests, comments and questions;

5.1.5  to allow our technical support personnel to provide you with the assistance that you need;

5.1.6  to develop and provide additional features and improvements to our service and website functionality;

5.1.7  to send emails and other communications to you. These communications include service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our services, our services offerings, and important services-related notices, such as security and fraud notices. These communications are considered part of the services and you may not opt out of them;

5.1.8  for billing, account management and other administrative matters

5.1.9  to investigate and help prevent security issues and abuse;

5.1.10  for marketing and to offer information to you of the services that we believe may interest you. You may choose to opt out of receiving marketing materials at any time;

5.1.11  improving the quality or user experience of our website and our products and services;

5.1.12  training and quality assurance purposes; and

5.1.13  complying with the law, including privacy legislation.

5.2  We do not provide Personal Information to any third parties except in accordance with this Privacy Policy, any agreement we have with you, or as required by law.

6. Disclosure of the Personal Information Interstate and/or Overseas

6.1  All Personal Information we collect from you are stored primarily in Australia. However, we may send Personal Information outside of Australia where:

6.1.1  we have a supplier assisting us with our business activities and functions. In such circumstances, we will ensure that your Personal Information is handled in accordance with the Australian Privacy Laws; or

6.1.2  temporarily, and only where a system is not immediately available in Australia, where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are not in Australia.

7. Cookies, Metadata and Site Data Activity

7.1  A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser.


7.2  Cookies are used when you visit our website. We use the information collected by cookies to identify your web browser so that we can provide you with a better user experience the next time you use our website.

7.3  We use analytic software as a service to analyse your use of our website. That service places cookies on your computer in order to perform its functions.

7.4  If you do not want us to use cookies, you may disable the cookies function through the appropriate settings on your browser. You may choose to opt out of some cookies, or all cookies. If you choose not to use cookies, some applications and tools on our website may not be able to be used by you.  

7.5  You may also delete cookies that have been stored onto your computer using the functions in your browser.

7.6  We may collect data that is associated with your visit, including the pages you visit, the activities you do, the preferences you make, the applications and tools you use and the purchases you make and the competitions you enter etc. We may also collect information relating to the computer, mobile phone or other device including the device type, the browser, location, IP address and search words used. We may collect, use, disclose and store this information in any of the ways set out in this Privacy Policy.

8. Links to other websites and applications

8.1  Our website may include links to other websites, applications and tools that are not owned or operated by us. We are not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, sponsor, condone or represent the companies or content that is contained in any linked website, and reserve the right to terminate any link or linking program at any time.

9. How to access and seek correction of your Personal Information or complain

9.1  You may request access to, correct, or make other requests in relations to your Personal Information by contacting us at;  if

9.1.1  you want to find out what Personal Information we hold on you

9.1.2  you believe any of your Personal Information that is held by

9.1.3  us is inaccurate, out of date, incomplete, irrelevant or misleading; or

9.1.4  you believe it is no longer necessary for us to hold that piece of Personal Information.

9.2  You will not be charged for making a request under Clause 9.1.

9.3  If you wish to complain about a breach of any Australian Laws that binds us, or under this Policy, you should contact us at the following email address

9.4  We will use our best efforts to respond to any complaint within a reasonable time. We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint, you may contact the Australian Information Commissioner, whose contact details can be found at  

Academic Assessment Services Pty Limited 

ABN 93 050 021 620

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